Your privacy is our priority. This document provides a detailed explanation of how Roobet collects, uses, stores, and protects your personal information. We operate with full transparency and are committed to upholding the trust you place in us.
Welcome to the Roobet Malaysia Privacy Policy page. At Roobet, we take the privacy of every member extremely seriously. As a Sports Betting and online casino platform serving over 500,000 users in Malaysia, we understand that your trust in us depends greatly on how we handle your personal information.
This Privacy Policy explains exactly what information we collect, why we need it, how we use it, and the steps we take to keep it safe at all times. It also outlines your rights as a Roobet user and how to exercise them.
Roobet never sells your personal information to any third party for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy — nothing more. This is our commitment to every Malaysian player who trusts our platform.
By registering for and using the Roobet platform, you consent to our collection and processing of your personal information as described in this document. If you do not agree with any part of this policy, please contact us before continuing to use the platform.
Roobet only collects information that is strictly necessary to deliver a safe, fair service that meets legal requirements. The following are the categories of information we may collect from you:
| Information Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Age & identity verification (KYC) |
| Contact Information | Email address, phone number | Account communications & support |
| Address Information | Residential address, city, postcode, state | Domicile verification & compliance |
| Financial Information | E-wallet account number, bank account number | Deposit & withdrawal processing |
| Verification Documents | MyKad copy, utility bill, bank statement | KYC process & fraud prevention |
When you browse or use the Roobet platform, our systems automatically record certain information:
In certain circumstances, Roobet may receive information about you from legitimate sources, such as identity verification service providers, payment providers like Touch 'n Go eWallet, GrabPay, or DuitNow for transaction verification purposes, and fraud prevention databases to protect the platform from unlawful activity.
Roobet does not collect sensitive information such as biometric data, political views, or religious beliefs. We only collect what is necessary — nothing more.
Every piece of data we collect is used for a clear and legitimate purpose. Roobet uses your information for the following:
You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email we send, or by contacting our support team. However, we will continue to send important account-related notifications, which cannot be unsubscribed from.
Roobet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your information in the following limited and controlled circumstances:
We work with a select group of third-party service providers who assist us in operating the platform. These include:
| Provider Type | Purpose | Data Shared |
|---|---|---|
| Payment Providers | Processing deposits & withdrawals | Transaction information only |
| KYC Provider | Identity verification | Identity document |
| Cloud Service Providers | Secure data storage | Encrypted data |
| Analytics Platforms | Platform usage analysis | Anonymised data only |
| Game Software Provider | Providing casino & sports games | Game session data |
All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Roobet may be required to disclose your information to the relevant authorities when mandated by law, court order, or a legitimate regulatory body. This includes cases involving investigations into fraud, money laundering, or other criminal activity. In such situations, we will comply with all legal obligations while making every effort to protect your privacy rights to the extent possible.
Roobet implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we take every reasonable precaution, no security system can be guaranteed to be 100% secure. We encourage you to take protective measures of your own, such as using a strong password and never sharing your login credentials.
Your account security also depends on your own actions. Roobet recommends that you always use a unique, strong password for your Roobet account, enable 2FA, never share your password with anyone, and contact our support team immediately if you suspect any suspicious activity on your account.
As a Roobet Malaysia user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights:
You have the right to know what personal information we hold about you and to request a copy of it.
If your information is inaccurate or incomplete, you have the right to request that we correct it.
Under certain circumstances, you may request that we delete your personal information from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict how we process your data under certain circumstances.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
To exercise any of the rights above, please contact our data protection team by email at support@roobet-bangla.net, clearly stating your request. We will process your request within 30 days of receipt. In complex cases, this period may be extended by up to 60 days, with prior notification to you.
Note: The right to erasure may be limited where Roobet is legally required to retain certain information, or where that information is still needed to resolve any outstanding claims or disputes.
The Roobet website and app use cookies and similar tracking technologies to enhance your experience, maintain platform security, and help us understand how our platform is being used.
| Cookie Type | Status | Purpose | Duration |
|---|---|---|---|
| Essential Cookies | Ensuring the platform operates correctly, managing login sessions and security | Session / 30 days | |
| Preference Cookies | Remembering your preferences such as language, set betting limits, and display settings | 1 year | |
| Analytics Cookies | Collects anonymised usage data to help us understand how players use the platform | 2 years | |
| Performance Cookies | Helping us identify technical issues and optimise platform performance | 90 days |
You can manage or delete cookies through your web browser settings. However, removing essential cookies may affect the functionality of the Roobet platform. Most modern browsers such as Chrome, Firefox, Safari, and Edge allow you to manage cookie settings easily through the Settings or Preferences menu.
Roobet retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account | Ongoing service operations |
| KYC & Identity Data | 5 years after account closure | AMLATFPUA legal compliance requirements |
| Financial Transaction Records | 7 years | Accounting & tax requirements |
| Support Communication Logs | 3 years | Dispute resolution & referrals |
| Session Data & Technical Logs | 12 months | Security & Troubleshooting |
| Analytical Cookie Data | 24 months | Usage trend analysis |
Upon expiry of the retention period, Roobet will securely delete or anonymise your data. In cases where full deletion is not possible (for example, data held in backup files), we will ensure that such data remains inaccessible and will be deleted in the next scheduled deletion cycle.
Data stored outside Malaysia may be subject to the data protection laws of the country where our servers operate. Roobet ensures, however, that the same level of protection is upheld across all data storage locations.
The Roobet platform may contain links to or integrations with third-party services. When you use payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, you are also subject to the privacy policies of those respective providers.
Roobet is not responsible for the privacy practices of these third-party services. We recommend that you read the privacy policy of each service provider you use — particularly payment providers — to understand how they handle your data.
It is important to note that our data sharing with payment providers is strictly limited to the information required to process your transactions. Roobet does not share your betting history or other account information with payment providers without your consent, unless required by law.
Roobet is committed to full transparency on all privacy matters. If you have any questions, concerns, or wish to exercise your privacy rights, several contact channels are available to you:
Support@roobet-bangla.net
Responded within 2–4 working hours
Available at all times via the chat icon within the Roobet platform
Roobet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Where significant changes occur, we will notify you via email or an in-platform notification.
The "Last Updated" date at the top of this page will always reflect the most current version of this policy. We recommend reviewing this page periodically to stay informed about how we protect your privacy.
Your continued use of the Roobet platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, please contact us to discuss your options before continuing to use the platform.
Six layers of data protection we apply to safeguard the personal information of every Malaysian player.
All data transmitted between your device and Roobet's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
Roobet has never and will never sell your personal information to advertisers or third parties for their own marketing purposes — this is our absolute policy.
Only staff who require access for their specific duties are permitted to view your data — and all access is logged and continuously monitored.
You may access, correct, or request deletion of your data at any time. Our team will process your request within 30 days.
Roobet only collects data that is strictly necessary to provide its services and comply with applicable laws — no unnecessary monitoring of your activity.
Roobet's data protection practices comply with international data protection standards and the compliance requirements of the recognised online gambling industry.
Answers to the most frequently asked questions about how Roobet protects the data of Malaysian players.