This document contains all the rules and conditions governing the use of the Roobet platform. Please read it carefully before registering or using any of our services. By using the Roobet platform, you agree to be bound by all terms set out herein.
Welcome to Roobet Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and the Roobet platform ("we" or "Roobet"). These Terms govern your use of all services, websites, mobile apps, and products provided by Roobet Malaysia.
By registering an account, making a deposit, or simply browsing the Roobet website, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use Roobet's services.
These Terms & Conditions constitute a legally binding document. Roobet strongly recommends that you read this document in its entirety. Should you have any questions, please contact our support team before registering an account.
Roobet reserves the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Roobet platform following any amendment constitutes your acceptance of the updated terms.
To register and use Roobet's services, you must meet all of the following eligibility criteria:
Roobet reserves the right to request identity verification at any time. The Know Your Customer (KYC) process may require you to submit the following documents:
| Document Type | Accepted Document Examples | Purpose |
|---|---|---|
| Proof of Identity | MyKad, Malaysian Passport | Age & identity verification |
| Proof of Address | Utility bills, bank statements (last 3 months) | Proof of residential address |
| Payment Methods | Screenshot of Touch 'n Go / GrabPay / FPX account | Verification of payment method ownership |
Failure to submit the requested documents within the specified timeframe may result in account suspension or termination.
During registration, you are required to provide a valid email address and a strong password. Your Roobet account is entirely your personal responsibility.
Roobet shall not be held liable for any losses arising from unauthorised access resulting from your failure to keep your login credentials secure.
Roobet's one-account policy is strictly enforced. Should the system detect multiple account registrations from the same individual (based on matching device, IP address, payment method, or personal information), Roobet reserves the right to suspend all associated accounts, void all bonuses received, and withhold any balance linked to fraudulent activity.
Roobet Malaysia supports the following local payment methods for the convenience of Malaysian players:
| Limit Type | Amount (MYR) | Note |
|---|---|---|
| Minimum Deposit | RM 10 | All payment methods |
| Maximum Daily Deposit | RM 50,000 | Adjustable for VIP members |
| Minimum Withdrawal | RM 30 | All withdrawal methods |
| Maximum Daily Withdrawal | RM 20,000 | Subject to KYC review |
Roobet processes all valid withdrawal requests within the stipulated timeframe. Processing times vary depending on the withdrawal method:
Withdrawals may only be made using the same payment method used for the deposit. Roobet reserves the right to request additional verification for withdrawals exceeding RM 5,000 in a single transaction.
Roobet is not liable for any delays caused by technical issues on the part of third-party payment service providers. All funds in a Roobet account are held in Malaysian Ringgit (MYR) and no withdrawal fees are charged by Roobet.
Roobet offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to the following terms unless otherwise stated in the relevant promotion's terms.
All bonuses awarded by Roobet are subject to wagering requirements before they can be withdrawn. This means you must wager the bonus amount the specified number of times before a withdrawal is permitted.
If you receive a RM 100 bonus with a 10x wagering requirement, you must place a total of RM 1,000 in wagers (RM 100 × 10) before the bonus balance can be withdrawn. Wagers placed using your existing cash balance do not count toward this requirement.
Roobet members are eligible to join the loyalty programme, which awards points for every bet placed. These points can be redeemed for betting credits or used to advance to higher VIP membership tiers. Full terms of the VIP programme are available on the VIP Rewards.
All bets placed on the Roobet platform are subject to the following betting rules, which apply across all products including Sports Betting, Live Casino, virtual sports, and lottery.
Roobet reserves the right to restrict or decline bets from any account without providing a reason. This includes, but is not limited to, accounts suspected of fraudulent activity, accounts exhibiting irregular betting patterns, or accounts currently under review.
Roobet is deeply committed to responsible gaming. We believe that entertainment should remain just that — entertainment — and should never become a burden on your daily life or your family.
The Roobet platform provides the following tools, which you can configure yourself through your account settings:
If you or someone you know is experiencing problems with gambling, please seek help. Visit the Responsible Gaming for information and support resources available in Malaysia.
Roobet takes the protection of minors seriously. We employ a range of technical measures to prevent underage individuals from accessing our platform. Should we find that a member is under 18 years of age, the account will be closed immediately and all balances returned to the responsible party.
You may request the closure of your Roobet account at any time by contacting our support team via live chat or email. Prior to closure, all valid balances may be withdrawn in accordance with the prevailing withdrawal policy.
Roobet reserves the right to suspend or terminate any member's account for the following reasons:
In cases of termination due to fraud or serious violations, Roobet reserves the right to withhold the balance in the relevant account while an investigation is conducted.
Roobet provides its platform and services on an "as is" basis. To the extent permitted by applicable law:
Betting involves real financial risk. You may lose the money you wager. Only bet what you can afford to lose. Roobet is not responsible for any personal financial decisions you make in connection with betting activity.
Roobet reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on the Roobet website.
It is your responsibility to review this Terms & Conditions page periodically. If you do not agree with the amended terms, you must stop using Roobet's services and may request account closure.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to our team:
This Terms & Conditions document is in Bahasa Malaysia and constitutes the official binding version. Any translation is for reference purposes only.
Behind this Terms & Conditions document lies Roobet's genuine commitment to every Malaysian player.
Player funds are held separately from Roobet's operational funds — ensuring your money is always secure and available for withdrawal at any time.
Roobet does not hide our profit margins. All odds displayed are true odds with no hidden charges for Malaysian players.
We are committed to processing all valid withdrawals within the promised timeframe — from RM 30 and above to your Touch 'n Go or GrabPay account.
Our Malay-speaking support team is always on hand to help — no question is too small or too technical.
All casino games and virtual sports use independently audited RNG technology — ensuring fairness for every player.
Roobet provides a comprehensive suite of limit-management tools and support for players who need assistance — because your well-being is our priority.
Quick answers to the most frequently asked questions about Roobet's terms of use.